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Dispatch Tips Guest Blogger

Teach your Child to Communicate with 911 Dispatcher

We have all heard the stories of the heroic young child who saved his mother’s life by calling 911 and telling the dispatcher what was happening. But how do we teach our own child to be that hero in an emergency? 1.┬áTeach your child how to use your phone. Show the child how to dial […]

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Dispatch Tips EMS Tips

Emergency: Helping Young Children Communicate with Emergency Responders

While we have all heard the heroic stories of a toddler calling 911 and saving his mother’s life, this type of call is rare. Most young children are hesitant to call 911 and even more reluctant to talk to the stranger on the other end of the line. If you are dispatcher or other type […]

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Dispatch Tips

Simple Tips for Preventing the Flu in Your Dispatch Center

You work hard to keep the residents of your community safe by providing emergency police, fire and rescue services. Be equally as diligent to minimize contagions in your Dispatch Center. Simple cleaning can prevent the spread of germs from one dispatcher to the next. Use these Everyday EMS Tips for Preventing the spread of influenza […]

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News and Events

Audio: 911 Call for Balloon Boy

One of the biggest challenges EMS professionals and our colleagues in 911 telecommunications face is continuing to ask questions in the face of an improbably story. Take a few minutes and listen to the 911 call from the parents of balloon bay. The dispatcher did a fantastic job of continuing to ask questions that were […]

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Dispatch Tips EMS Tips Firefighting Operations Students

Use the 3 R's to Locate the Incident

Ambulance 311: Respond to US Highway 71 for a two-car accident unknown injuries. Ambulance 311: Callers are reporting this is in the northbound lanes near State Highway 175. Ambulance 311: Additional callers are now stating that the accident is in the southbound lanes. Ambulance 311: Our last caller reports the vehicles are actually on State […]

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Dispatch Tips EMS Tips Firefighting Guest Blogger Operations

10 Tips for Effective Communication with Dispatch Center

Effective communication with your dispatcher is vital to positive patient outcome. Get to know each of the dispatchers within your agency, treat them as professionals, and learn how dispatchers communicate on the radio. Everyday EMS Tips contributor Martha Bonnie has worked in three different dispatch centers dispatching fire, EMS, and law enforcement. Read her Every […]