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Use the 3 R's to Locate the Incident

Ambulance 311: Respond to US Highway 71 for a two-car accident unknown injuries.

Ambulance 311: Callers are reporting this is in the northbound lanes near State Highway 175.

Ambulance 311: Additional callers are now stating that the accident is in the southbound lanes.

Ambulance 311: Our last caller reports the vehicles are actually on State Highway 175 on the on ramp to US Highway 71.

Have you ever responded to a call with information coming in like this? Multiple witnesses will call 911 for large incidents or those involving numerous patients. How do you determine the actual call location with multiple 911 callers? Every Day EMS Tip contributor Martha Bonnie has 3 R’s to help you locate and get to any incident safely and efficiently.

1. Respond. Your priority is to get to the patients. Determine the location while enroute with the information you are provided.

2. Reroute. Change direction or route of travel, if needed, while you are responding.

3. Research. Know your service area. Be familiar with mile markers on the highways. Keep maps, street name directories and other useful tools with you.

What are your secrets for finding emergency incidents when the incoming information is confusing. Share with Martha and our readers in the comments area.

By Greg Friese

Greg Friese, Stevens Point, Wisconsin, is an author, educator, paramedic, and marathon runner.

Greg was the co-host of the award winning EMSEduCast podcast, the only podcast by and for EMS educators. Greg has written for,, Wilderness Medical Associates, JEMS Magazine, and EMS World Magazine, and the NAEMSE Educator Newsletter.