For a few hours today EverydayEMSTips.com was out of service. I apologize to any users that visited and found the dreaded, “sorry for any inconvenience this website is down for maintenance.” The mistake was simple. I attempted a website software upgrade beyond my scope of knowledge and when it did not work I was in a bind.
Based on today’s experience here are some Everyday EMS Tips to prevent a service outage:
1. Understand your capabilities. My knowledge of computer programming is limited. When the software was asking questions I did not understand I should have turned around instead of forging forward.
2. Always have a back-up. Fortunately I made a back-up of all of the important files that keep EverydayEMSTips.com running. The solution to today’s problem required re-installing some of the back-up files.
3. Build a support system before you need it. EverydayEMSTips.com is made strong by a team of supporters that understands our site and delivers outstanding customer service. During today’s service outage I was able to call on
Jim Kukral at the BizWebCoach.com and Jesse Proudman at BlueBoxGrid.com for rapid assistance. I always appreciate the great customer service they have always provided me.
What are your Everyday EMS Tips for preventing a service outage when installing new computer software or hardware?