3 Tips to Prevent a Service Outage

For a few hours today was out of service. I apologize to any users that visited and found the dreaded, “sorry for any inconvenience this website is down for maintenance.” The mistake was simple. I attempted a website software upgrade beyond my scope of knowledge and when it did not work I was in a bind.

Based on today’s experience here are some Everyday EMS Tips to prevent a service outage:

1. Understand your capabilities. My knowledge of computer programming is limited. When the software was asking questions I did not understand I should have turned around instead of forging forward.

2. Always have a back-up. Fortunately I made a back-up of all of the important files that keep running. The solution to today’s problem required re-installing some of the back-up files.

3. Build a support system before you need it. is made strong by a team of supporters that understands our site and delivers outstanding customer service. During today’s service outage I was able to call on Jim Kukral at the and Jesse Proudman at for rapid assistance. I always appreciate the great customer service they have always provided me.

What are your Everyday EMS Tips for preventing a service outage when installing new computer software or hardware?

By Greg Friese

Greg Friese, Stevens Point, Wisconsin, is an author, educator, paramedic, and marathon runner.

Greg was the co-host of the award winning EMSEduCast podcast, the only podcast by and for EMS educators. Greg has written for,, Wilderness Medical Associates, JEMS Magazine, and EMS World Magazine, and the NAEMSE Educator Newsletter.