EMS Education Tips

Responding to Feature Requests and Service Improvements

Even though my official family motto is “Can I make a Suggestion.” (note that is with a period and not a question mark) I often struggle with responding to feature requests and service improvement suggestions on the education programs I create.

Over time I have developed a set of general replies that are finessed to the specific suggestion. So student/customer etc. suggests a feature.

1. We actually already have that service, functionality, or design you are seeking. I can explain it now or show you later.

2. We have had that same idea and our working on implementing it. Variation: many other users have made that same suggestion and we are working on implementing it.

3. That is an interesting request. I need more information and will schedule a time to discuss it with you more.

4. What other suggestions do you or others have?

How do you handle feature requests and service improvements?

By Greg Friese

Greg Friese, Stevens Point, Wisconsin, is an author, educator, paramedic, and marathon runner.

Greg was the co-host of the award winning EMSEduCast podcast, the only podcast by and for EMS educators. Greg has written for,, Wilderness Medical Associates, JEMS Magazine, and EMS World Magazine, and the NAEMSE Educator Newsletter.