Alternate Posting Location: Resolving a Facebook Rant and Complaint

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At the PIO Social Media Training blog I wrote about how to resolve or end a Facebook Rant or Complaint with a terminal comment with the goal of resolving the complaint and ending comments with out deleting the comment or blocking the user.

Fortunately at the Everyday EMS Tips blog I rarely have complaints or negative comments, but I know that EMS agencies Facebook pages can receive comments from disappointed visitors.

How do you resolve complaints on your social media accounts?