Social Media Tips

Alternate Posting Location: Resolving a Facebook Rant and Complaint

At the PIO Social Media Training blog I wrote about how to resolve or end a Facebook Rant or Complaint with a terminal comment with the goal of resolving the complaint and ending comments with out deleting the comment or blocking the user.

Fortunately at the Everyday EMS Tips blog I rarely have complaints or negative comments, but I know that EMS agencies Facebook pages can receive comments from disappointed visitors.

How do you resolve complaints on your social media accounts? 

By Greg Friese

Greg Friese, Stevens Point, Wisconsin, is an author, educator, paramedic, and marathon runner.

Greg was the co-host of the award winning EMSEduCast podcast, the only podcast by and for EMS educators. Greg has written for,, Wilderness Medical Associates, JEMS Magazine, and EMS World Magazine, and the NAEMSE Educator Newsletter.