Editor’s note I wrote today for EMS1. Hurricane Katrina made landfall ten years ago. This anniversary is an occasion to read remembrances, watch videos and look at photos from the days during and after the storm. As I watched the events unfold from 1,000 miles away, I was keenly aware that many of my EMS […]
Tag: Emotion
In this episode of Remember 2 Things Steve Whitehead shares two tips for encounters with angry patients. As you interact with an angry patient try not to match their emotion or anger. You yelling won’t help with the situation. You are rarely going to convince them they are wrong so you are better off using […]