Duties of Every Employee

Every job, every employee, and every employer has these essential duties or job function:

  • Sales
  • Customer Service
  • Education
  • Maintenance

How do these functions manifest in your workplace?


EMS, especially when provided by a public agency, doesn’t have to do traditional sales and marketing. What EMS does need to do is communicate its value to the community. If the community is not sold on your value the result is doing more with less or even worse … doing less with less.

Customer Service

In EMS our customers aren’t just the patients. The customers we serve change throughout the day. Your customer might be ¬†an internal customer. The customers for the fleet mechanic are the drivers of the ambulances. The billing department is one of your customers. Are you providing them a timely and well prepared patient care report so they can optimally recover charges.


We always have opportunities to educate and many times we educate by doing and showing. Someone is always watching.


Sweeping has never been on any of my job description, but it has been part of every job I have ever had.

What are the other big duties of every employee in every workplace?

By Greg Friese

Greg Friese, Stevens Point, Wisconsin, is an author, educator, paramedic, and marathon runner.

Greg was the co-host of the award winning EMSEduCast podcast, the only podcast by and for EMS educators. Greg has written for,, Wilderness Medical Associates, JEMS Magazine, and EMS World Magazine, and the NAEMSE Educator Newsletter.