At the PIO Social Media Training blog I wrote about how to resolve or end a Facebook Rant or Complaint with a terminal comment with the goal of resolving the complaint and ending comments with out deleting the comment or blocking the user.
Fortunately at the Everyday EMS Tips blog I rarely have complaints or negative comments, but I know that EMS agencies Facebook pages can receive comments from disappointed visitors.
How do you resolve complaints on your social media accounts?
